FAQ
Everything you need to know about your stay
What do the room rates include?
The room rates include: Wi-Fi internet connection in every room and throughout the entire building, private car park, Sky Vision in your room.
How do I know if my booking has been confirmed?
Immediately after booking you will receive a confirmation email with an overview of your stay.
What happens if I cancel my booking?
Bookings made directly through the www.towerhotelbologna.com website without using any special offer can be cancelled and/or changed without any penalty up until the day before your arrival, by 6:00pm.
For other special offers refer to the cancellation policy stated in the relative promotional offer.
Is breakfast included in the price?
Breakfast must be paid for and can be purchased directly at the hotel or on-line.
What are the check-in and check-out times?
The room can be occupied after 2:00pm on the day of your arrival. For check-out, the room needs to be free by 12 noon.
Can I stay longer (late check-out)?
For any specific need on your check-out day, please contact our staff in advance by sending an email to [email protected] or by phoning, we will be glad to meet your requirements.
Are there baby cots in the rooms?
Baby cots are available on request. They are free for children under the age of three.
Do you have infrastructures and services dedicated to differently-abled travellers?
Yes, there are rooms equipped for travellers with special needs and without any architectural barriers. We guarantee complete access to all of the hotel’s areas and facilities. Accessible rooms are available on request and without any additional costs, however, they are subject to availability for the requested dates.
Are there rooms for non-smokers?
Strictly non-smoking rooms are available.
Does the hotel offer access to the Internet?
Yes, the Wi-fi connection is available free of charge in every room and throughout the entire Best Western Gorizia Palace building, including the restaurant. There is also an internet point with 2 computers, printer and scanner in the hall.
How much does the internet connection cost?
The internet connection is completely free of charge.
What is your policy on pets?
Guests can bring small pets with advance booking. Pets are only allowed in the rooms. The cost is 10 Euro per day.
What time is breakfast served?
Breakfast with American-style buffet is served from 7:00am to 10:00am every morning in the breakfast room on the ground floor.
How do I get to the hotel?
All directions on how to get here are provided in the “How to reach us” section.
Didn't find the answer you were looking for?
Send an email to [email protected] or call us at +39 0481 82166. We will be happy to answer all your questions.